TEAM BUILDER.
Manage Your Entire RATIONAL Technical Team in One Place
A scalable, manufacturer‑aligned support platform for service companies and multi‑technician operations servicing RATIONAL Appliances.
Centralised team management
Add and manage multiple technicians from one dashboard.
ASSIGN PREMIUM ACCESS
Ensure every qualified technician has the tools they need.
UNIFIED TROUBLESHOOTING
Standardise your team’s approach with manufacturer aligned guidance.
CENTRALISED ADMINISTRATION
One platform. Zero admin headaches.
Built for Real‑World Service Operations
Service teams need consistency, speed, and clarity — especially when technicians are working across multiple sites or high‑pressure environments. Team Builder gives managers complete oversight while ensuring technicians receive the specialist support they need to work efficiently and professionally.
Add & Manage Technicians
Add & Invite, remove, and oversee multiple technician accounts from a single, intuitive dashboard available on mobile or desktop.
Assign Premium Access
Give your qualified technicians full access to expert fault code analysis, Active Assist, the Fault‑First workflow and more.
Manager Access for Non‑Technicians
Service managers don’t need to be qualified technicians — but only qualified technicians (trained within the last 4 years) can access technical information.
No Overhead
Team Builder is completely free. One platform covers your entire team, with no subscriptions, no invoices, and no admin burden.
Consistent Support Standards
Ensure every technician follows the same manufacturer‑aligned troubleshooting process.
Scalable for Any Team Size
Whether you manage two technicians or twenty, Team Builder grows with your organisation.
Your Team Gains Access To:
Expert Fault Code Analysis
Manufacturer‑aligned insights enriched with real‑world field experience.
Active Assist
Specialist Technical guidance via text chat and phone call when technicians need it most.
Enhanced Knowledgebase
Constantly Expanding Library of premium‑only content designed for real‑world troubleshooting.
Fault‑First Diagnostic Workflow
The fastest way from fault to fix.
SPARE PART LISTING
Relevant spare parts listings for common parts directly witin the fault code listing.
CORE DOCUMENTATION
Core Pdf Documentation, Training Manuals, Troubleshooting Manuals and Service reference.
VIDEO TUTORIALS
Manufacturer aligned video tutorials relevent to the fault code searched.
TEAM DIRECTORY
Quick access to the team direcctory enabling fast communication between teammates and managers (privacy settings available).
Priority Updates
Continuous Fault Code Analysis, Knowledgebase and Documentation Updates, Core App improvements and new features.
Qualification Requirements
Team Managers do not need to be qualified technicians. However, only fully qualified technicians (trained within the last 4 years) can access technical information and Premium features.
This ensures compliance, safety, and professional standards across your organisation.
