Reviews collected in the main CombicoPro App.

★ 5/5
"Superb covers all possible error codes and the search function is second to none"
CombicoPro Response: Thank you! Comprehensive error coverage and a solid search function are two things we really care about, so this is lovely to read. Really appreciate you taking the time to leave a review!
General Review | Member since November 2025
★ 5/5
"Easy to use and a lot of knowledge and info"
CombicoPro Response: We really appreciate the great feedback! Making things simple and informative is at the heart of what we do — so it's wonderful to know it's hitting the mark.
General Review | Member since March 2026
★ 4/5
"The application is really brilliant and helpful. I gave it a 4 because the chat process doesn’t flow well. Once you submit your request you are locked out and any time you don’t get to see the reply as you will be busy. And the continuous emails are not helpful. It’s good to get a summary of conversation after but there are just too many. The support through the calls is totally amazing. The team makes the effort to call you for further explanation which is top class. They are with you through till resolution. Amazing support."
CombicoPro Response: Thank you so much for this wonderful and honest review! We're really glad the app is proving helpful and that our support team has been able to go the extra mile for you — that means a great deal to us.

Your feedback on the chat system and email notifications is really valuable. You'll be pleased to know we're already working on improvements to both the chat flow and reducing the volume of emails, so hopefully you'll notice a positive difference very soon.

Thanks again for taking the time to share this — it's exactly the kind of feedback that helps us improve!
General Review | Member since December 2025
★ 5/5
"Great app with great support. Keep up the good work guys!"
CombicoPro Response: Thank you so much! Comments like yours keep us motivated. We'll keep working hard — really appreciate the support! 😊
General Review | Member since January 2026
★ 5/5
"The ultimate tool in your pocket The technical breakdown of faults makes it so easy to use for new users and even experienced engineers, the little hints that slip your mind under pressure are there easy to read and understand, and as a training tool for new engineers it’s exceptional. Not needing a full serial number makes unit identification simple. It’s just the perfect tool for busy working engineers"
CombicoPro Response: Thank you for such a detailed review — it really means a lot! Great to hear the fault breakdowns and hints are helping in real-world situations, and that it’s proving useful as a training tool too. Feedback like this keeps us going!
General Review | Member since November 2025
★ 5/5
"Very user friendly and easy to use"
CombicoPro Response: Thank you, that’s great to hear! We work hard to keep things simple and intuitive, so this really means a lot. If there’s ever a feature you’d love to see added, we’re always open to suggestions!
General Review | Member since February 2026

Active Assist.

Experts on hand

Reviews collected specifically through the Active Assist Support Portal for support requests only

★★★★★ (5/5)
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Support Request Rating | Apr 2026
★★★★★ (5/5)
"First time using this service and found it great."
Support Request Rating | Mar 2026
★★★★★ (5/5)
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Support Request Rating | Mar 2026
★★★★★ (5/5)
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Support Request Rating | Feb 2026
★★★★★ (5/5)
"Really helpful and such a handy app to have"
Support Request Rating | Feb 2026
★★★★★ (5/5)
"Fast knowledgeable response that helped me fix the issue straight away, thank you."
Support Request Rating | Feb 2026

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Active Assist.

Experts on hand
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Note: Please ensure you have exhausted all relevant Fault Code Analysis, Documentation and knowledgebase articles before contacting us for technical support.

Our tech support focuses on Troubleshooting. Common spare parts are listed with fault codes within CombicoPro; however, for help identifying specific spare parts, please contact your spares supplier directly.
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Friday09:00 - 17:00
★★★★★ (5/5)
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Support Request Rating | Apr 2026
★★★★★ (5/5)
"First time using this service and found it great."
Support Request Rating | Mar 2026
★★★★★ (5/5)
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Support Request Rating | Mar 2026
★★★★★ (5/5)
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Support Request Rating | Feb 2026
★★★★★ (5/5)
"Really helpful and such a handy app to have"
Support Request Rating | Feb 2026
★★★★★ (5/5)
"Fast knowledgeable response that helped me fix the issue straight away, thank you."
Support Request Rating | Feb 2026
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