View your documentation with clarity and usability, Pinch & zoom, Page number navigation, Page rotate, Page Content Search & Highlight, Document location memory, and Speedy load times.

Available for all platforms, Mobile, Tablet and Desktop.

Narrow the search with efficiency.

Start with a serial number prefix search (e.g., E11SJ) to access all relevant data. Then, quickly refine your search by applying keywords (or numbers) to the initial results.

Gain immediate access to practical technical solutions for every fault code in CombicoPro. Our experts, with 20+ years of field experience, provide detailed analysis, complemented by instructional videos and linked documents for fast and efficient troubleshooting.

Technically Simplified.

Find relevant ‘how-to’ solutions fast with our technician-written knowledgebase. Articles are automatically filtered by your equipment’s serial number prefix, and you can further refine your search using keywords or numbers for targeted information.

Find yourself dealing with the same problems time and time again?

No problem. Save time on recurring issues. Bookmark essential fault codes, articles, or documents for instant access whenever you need them.

We know your time is your most valuable asset. That’s why we’ve evolved Active Assist into a full-service support hub designed for the way you actually work.

Whether it’s a quick text snippet, a critical software file, or a direct call from one of our RATIONAL Experts, Active Assist keeps your workflow moving. No more repeating yourself or losing track of details—our new ticket-style system logs every message and file, keeping you updated via email and push notifications in real-time.

Voice. Text. Files. Resolved. Simple, professional, and referenceable support for the real world.

Note: Our tech support focuses on Troubleshooting. Common spare parts are listed with fault codes within CombicoPro; however, for help identifying specific spare parts, please contact your spares supplier directly. (Network connection required).

Prepare for sites with poor connectivity by pre-loading relevant documents, fault codes, and knowledgebase articles for your appliance’s serial number. Access them seamlessly offline in each multiview tab.

With Enhanced Two-Factor Authentication, you gain enhanced security, dependable access, and added safety, knowing that your login is exclusive to you.